Shipping policy

Nature’s Sunshine (“we”, “our”, “us”) operates this store and website at https://naturressunshine.online, including all related products and services (the “Services”).

We use Shopify to manage orders, checkout, and fulfillment.

This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During peak periods (sales events, holidays, or promotions), processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking details (if available).

2. Shipping Time

Estimated delivery times:

  • United States: 5–8 business days
  • International: 7–20 business days (depending on destination and customs processing)

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Rates

Shipping fees (if applicable) are calculated and displayed at checkout.

We may offer:

  • Free shipping on selected promotions or orders
  • Standard shipping rates based on destination and order weight

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your email.

Tracking updates may take 24–72 hours to appear in the carrier system.

If you do not receive tracking information within 5 business days, please contact us.

5. Shipping Delays

Delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High order volume
  • Incorrect or incomplete address

We are not responsible for delays caused by third-party carriers.

6. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately.

7. Lost or Stolen Packages

We are not responsible for packages lost or stolen after the carrier marks them as delivered.

If your tracking shows “delivered” but you have not received your package, please contact the carrier first.

We may assist you in filing a claim if needed.

8. International Shipping

We ship internationally to selected countries.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. Shopify Fulfillment

Our store is powered by Shopify, which provides order tracking and fulfillment infrastructure.

More information:
Shopify Help Center

10. Contact Us

If you have any questions about shipping, please contact us:

Nature’s Sunshine
Website: https://naturressunshine.online
Email: support@naturressunshine.online
Address: 1000 Turtle Creek Dr, Hattiesburg, MS 39402